How to contact Self Assessment helpline?

How to contact self assessment helpline number of HMRC

Why has HMRC closed its self assessment helpline number?

To foster the use of HMRC’s digital resources, HMRC declared the temporary suspension of its Self Assessment Helpline (0300 200 3310) from June 12 to September 4, 2023, as of June 9.

While this transition presents operational and accessibility advantages within HMRC, it raises concerns about its impact on those digitally excluded. Despite the increasing global interconnectivity, a notable portion of the individuals we aim to assist encounters barriers to digital inclusion. The closure of the Self-Assessment Helpline might pose challenges for individuals who conventionally rely on support through traditional channels.

How will you get Self assessment help while helpline is closed?

HMRC asserts that nearly any task or query addressable via phone can also be resolved through webchat.

Presently, the Self Assessment webchat operates from 8:00 am to 7:30 pm, Monday to Friday, and 8:00 am to 4:00 pm on Saturdays.

To initiate Self Assessment webchat, you must first seek assistance from HMRC’s digital assistant by selecting ‘Ask HMRC online.’ If the digital assistant cannot assist, you can request a transfer to an HMRC webchat adviser by typing ‘I’d like to speak to an adviser.’ It’s not always apparent how to access webchat through the digital assistant, as the usual options at the end of the chat are either to conclude the chat or pose another question. Webchat availability fluctuates during the day, contingent on HMRC adviser schedules, and it may require multiple attempts. If an adviser is accessible, you might encounter a waiting queue.

For individuals unable to use the internet, lacking personal access or support from friends, family, or local digital services, webchat is not an accessible option.

What are some of the resources available for Self assessment help?

If your concern pertains to employment or a PAYE

Such as an issue with your tax code, you can still reach out to HMRC’s income tax helpline at 0300 200 3300.

Self Assessment Helpline

For matters related to Self Assessment, like assistance with completing your tax return:

Utilize online resources HMRC offers a comprehensive range of information and materials on its website, aiding in addressing common queries and offering guidance on various aspects of Self Assessment. You can find some information here.

Engage with HMRC's Webchat Service

As mentioned earlier, this whole step was taken to promote the usage of online tax filing. Hence it is only apt that HMRC provides a webchat service. It enables you to participate in real-time conversations and receive personalized assistance for your inquiries. This service is currently accessible here.

Check you Personal Tax Account

If you possess a personal tax account, you can retrieve specific information, such as your Unique Taxpayer Reference and PAYE tax records, by logging in.

Utilize HMRC's Extra Support Team

If your health condition or personal circumstances make it challenging to contact HMRC through the aforementioned methods, you can receive additional assistance. For extra support, call HMRC at 0300 200 3300 and request to speak with the Extra Support Team.

You Can Write to HMRC

If you prefer written communication, you can send a letter to HMRC regarding your Self Assessment inquiry. Address your letter to Self Assessment, HM Revenue and Customs, BX9 1AS. It’s important to note that HMRC has faced recent delays in the postal system. However, efforts have been made to mitigate the backlog, and while some delays may persist, they are expected to be significantly reduced.

If you encounter difficulties accessing online services, reach out to HMRC’s helpdesk at 0300 200 3600. The online services helpdesk is available to aid you if you require assistance with HMRC’s online services, face challenges in using them, or encounter difficulties accessing your account. It’s important to be aware that this helpline does not provide tax advice.

Read through our article on self assessment tax return to know more about tax filing.

Are you beginning your Self Assessment journey? Start your Self Assessment with confidence by reaching out to us. If you are facing any challenges or have any queries we would be happy to help you out.

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